The Cashmere Crew – Timeless Comfort

The Cashmere Crew – Timeless Comfort

EXPERIENCE CASHMERE

• Unparalleled Quality, Comfort, and Enduring Value
• Ultra-Lightweight, Breathable, and Naturally Insulating
• Exceptionally Soft, Luxurious, and Gentle on the Skin
• A Timeless Investment in Lasting Luxury

CLUÉ Cashmere is sourced exclusively from the Alxa region in Mongolia, home to the world’s most exquisite cashmere. Only a few grams of this delicate fleece are collected per goat each year, making it one of the rarest and most valuable fibers on Earth. Revered for its exceptional softness and refinement, cashmere is often called “soft gold.”

This fabric is naturally breathable, lightweight, and insulating. It delivers remarkable warmth while remaining effortlessly comfortable on the body. Its smooth finish and natural luster preserve rich colors and timeless elegance, elevating every moment. With proper care, these garments can endure over a decade, offering more than 200 wears of exceptional luxury.

Each piece is crafted in collaboration with world-class spinners and knitters, trusted by the most prestigious fashion houses, ensuring unparalleled quality and meticulous craftsmanship.

Material composition: 15% Extrafine Merino Wool / 85% Alxa Cashmere (15.5-micron) — one of the finest and rarest natural fibers known. 100% Biodegradable, 100% Traceable.

Fabric:

1. Outer Shell:
   Waterproof Polyester or Nylon These materials are commonly used for their durability, lightweight nature, and water resistance. The outer layer helps protect against rain, wind, and light moisture.
   
2. Inner Lining:
   Fleece or Insulated Polyester Provides warmth without adding bulk. Some jackets use down insulation or synthetic insulation (like Thinsulate) for better heat retention.
   
3. Additional Features:
   Windproof coatings and breathable membrane (like Gore-Tex or similar) to ensure you stay warm and dry while allowing moisture to escape.

Care Instructions:

1. Machine Wash:
   Wash the jacket in cold water on a gentle cycle.
   Use mild detergent to preserve the fabric and waterproof coating.
   
2. Do Not Bleach:
   Avoid harsh chemicals that could damage the material or reduce its water-resistant properties.
   
3. Tumble Dry Low:
   Dry on low heat to maintain the insulation and fabric integrity. Some jackets may require air drying to preserve waterproof membranes.
   
4. Reproofing:
   If the jacket starts losing its water-resistant properties over time, apply a waterproofing spray to the outer fabric to restore its function.

We are pleased to offer free shipping on all orders.

Shipping Details:

• Tracked shipping: You'll receive regular updates about your order's progress.
  
• Processing time: All orders are processed and shipped within 24–48 hours.
  
• Once your parcel is handed over to our shipping provider, you'll receive an email with tracking details.
  
• You can track your order using the link provided. Please note, tracking may take a few hours to update once registered by the carrier.
  

Estimated Shipping Times:

• UK: 5–9 business days
  
• Europe: 7–10 business days
  
• US/Canada: 7–10 business days
  
• Australia/New Zealand: 7–10 business days
  
• Middle East: 8–12 business days
  
• Asia: 7–10 business days
  
• Mexico: 8–12 business days
  

For more details, please refer to our Shipping Policy.

If you're not completely happy with your purchase, you have 14 days to return or exchange your item.

How to Return:

1. Email us at hello@lamaisonclue.com with your order number and reason for the return.
   
2. Ensure that the item is in its original condition and packaging.
   

Exchanges:

Due to limited stock, exchanges are only available if the item you wish to exchange for is still in stock. Please let us know as soon as possible if you'd like to exchange.

For more information, visit our Returns Policy page.